Tuesday, July 8, 2008

You may have disabled my ad, but not my middle finger!

Dear Facebook, 

Why do you hate your users?  I feel like I've tried to maintain this relationship through thick and thin, but you just don't seem interested.  First it was the credit card.  Dartmouth is a pretty credible place, don't you think?  Have you ever heard of the Ivy League?  So why don't you want to add our credit card to our account, telling us time and time again that we have the wrong billing address when we've confirmed it with the bank?  We scoured the Internet for some sort of support phone number to reach you at (which we figured you surely had in cases like this) but alas, it seemed you just didn't want to talk to us.  But we forgave you.

Then you deleted our account, expecting businesses to use their employees personal accounts to place ads.  Have you ever worked for someone Facebook?  Would you want to give them access to your personal, private accounts to run ads?  We thought you would understand this because you have so many privacy options on your site.  Some employees don't feel comfortable letting their employers into their personal lives, nor by your own admission should they have to.  So we created a separate account with a separate email address strictly for the use of advertising and when you found it you deleted it along with all of our ad data.  We had a hard time overlooking this one, but still we came back.  We created another stealth account (though refuse to send help requests from it for fear of deletion) and used someone's personal credit card to fund it and everything seemed to be working fine. 

But then you betrayed us yet again by disabling our ad.  Look, is this ad really so bad? 

It went through fine and looked like it was going to go in the queue, but then you decided it just wasn't up to your standards. What was so offensive? 

A right angle quote.  Apparently you're too good for that.  Ignore the fact that it works with what our users are use to within the conventions of our website and that's the audience we're targeting.  Those crazy Ivy League grads....really your team of outsourced experts run by a 23-year-old ultimately know better than they do.  

Then you wouldn't let us make a quick edit on the ad, instead requiring us to start from step one.  Would a simple edit button on rejected ads be too much to ask, particularly when all that is needed is one stroke of the delete key?   

But worst of all Facebook, you didn't even bother to notify us that you had rejected us. You let us think that it was running and everything was well and good, when in fact you were plotting against us the whole time.  

I just don't know how much more we can take, Facebook.  We consider ourselves pretty forgiving and flexible but you may have crossed the line this time.  Why do you hate us so?  Why don't you want us to give you our money?  I guess we're just not good enough.

3 comments:

Debra Sanborn said...

Lol, Karlyn. You hit it on the head with Facebook. They behave like petulant children, making site changes without warning and making it nearly impossible for anyone to participate in their utility without begging. I have also argued school credit cards with them in the past. Bravo for letting it rip.

Nick said...

Wow, now I'm glad we didn't pursue the Facebook ads thing. I definitely don't want that kind of frustration.

It does make me want to pitch the idea to some of our other, more annoying departments.

Karlyn Morissette said...

@Debra - it's good to know I'm not the only one with credit card issues! I mean, not good....but you know.

@Nick - the thing that kills me is that the ads work once you finally get them up! I'm torn between getting rid of a headache and implementing an effective tactic....